IVR Polling & Surveys: Get Feedback From Your Customers

Businesses are always looking to improve customer satisfaction by finding ways to enhance the quality of their service. A great way to enhance customer relationships and services is to ask your customers what they think. IVR polling and surveys can be used to ask customers questions about their experience. Using automated IVR-based surveys, businesses can […]

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Human Factors In Voicing

Without a doubt, being ill — even with something as routine as the common cold or a basic case of the flu — is a serious setback in productivity and makes even the simplest tasks difficult. Feeling the pressures of work and the need to keep soldiering forward despite feeling miserable is common to almost […]

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Commercial Scripts: Format, Write & Develop Great Commercial Scripts

Modern writers and voice talents use different mediums to develop outstanding commercial scripts. You may write commercial scripts for radio, television, or through your YouTube channel. Whatever your message and medium, commercial scripts need a short and punchy message that can reach your audience in 15 to 60 seconds. Most good 30-second commercial scripts feature […]

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Narrator Voice 101: What Qualities Make for a Good Narrator Voice?

When we think of a great narrator voice, Morgan Freeman movie voiceovers probably first come to mind. Dozens of different voice over narration projects exist, including documentaries, business presentations, and tutorials. No matter how specialized a narrator’s niche is, you can look for a few universal qualities of a good narrator voice for your project. […]

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The Top 10 IVR Mistakes

  Many clients ask me to proof their IVR/Call Flow scripts before I voice them. I’ve identified ten common areas where people needlessly complicate their IVRs, and end up producing systems which all sound the same. You Try to Make Your Company Sound Bigger I have voiced intro messages which sometimes exceed 15-20 options — […]

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