IVR Customer Service: How To Make Sure You’re Not Providing a Disservice

Let’s face it. When we have a problem with a product or service we’ve ordered, the last thing we want to do is waste more time calling customer service support lines. Studies have even found that the average person spends over 30 hours per year tied up with customer service. That wasted time leads to […]

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Common-Sense Rules for IVR

It needs to be said: too many IVR and call flow scripts are almost *designed* to frustrate. It’s clear that the typical IVR is for the company’s benefit — not the caller’s. And yet: why should it be that way? Sure — the IVR assists companies in sorting the caller into various departments — to better […]

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IVR Basics: What Is an IVR System? How Does It Work?

If you’re growing your business and heard from someone that an IVR system can help, you might be wondering “What is an IVR system?” So here’s a quick overview of how IVR systems work and how they can benefit your business. An interactive voice response (IVR) system is an automated communication technology. This system gives […]

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Professional Voice Talent: 3 Ways to Separate the Pros from the Imposters

3 Ways To Identify Top Professional Voice Talent From Voice Over Imposters If you’re trying to sort out the top professional voice talent from the many voiceover imposters, there are a couple of things you should be on the lookout for. What are they? Here are my top three ways to separate the voice over […]

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IVR Questions: 4 Questions to Ask When Choosing an IVR Voice Talent

Four Questions To Ask Any IVR Voice Talent Before Hiring Them So you are ready to hire stellar IVR voice talent to give your business that extra air of professionalism it needs when your next client or business partner calls you. Great! However, while this is an exciting step, it is important you find the […]

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