Insurance IVR
The insurance industry is an ever-changing one, and provides services safeguarding their customers from a wide variety of perils.
Insurance customers are often calling in an emotional state: attempting to mitigate damage from natural disasters or everyday man-made accidents – and your insurance company IVR needs to be direct and informative, and reassuring all at once.
Whether the caller is needing advice on repairing damage from flooding or making sure that their car repairs from an auto accident are handled quickly and with minimal disruption, your phone system is the gateway to prompt and efficient service, and the prompts on your system need to be capable-sounding, efficient, and ultimately calming.
Allison Smith has voiced IVR prompts for some of the biggest insurance firms in North America, and can give your insurance company a professional, friendly, and businesslike image with prompts that get the client to a solution – fast.
In a crisis, callers don’t have the time or patience for an inefficient phone system. Allison’s prompts are concise, move quickly, and aid in getting the caller the specific care they need – all while being reassured and supported.
