IVR Basics
IVR is a phone technology that lets people talk to a computer and use touch-tone keys to get help, like checking an account balance or updating contact information. It helps companies save money and makes customer service easier to access.
What is IVR
IVR is an automated system used in telephone communication that enables interaction between humans and computers using voice or keypad inputs. It allows callers to access information and services, such as account balances or order status, and can route calls to the appropriate agent or department. IVR technology is useful for improving customer service, reducing costs, and providing 24/7 access to support.
Learn The Basics of IVR
Setting up an effective IVR system is crucial for enhancing the customer experience and improving business operations. To do so, it's important to design the IVR with the customer in mind, Learn about what matters most when setting up your IVR. As Allison Smith show's you set by step what's important.
IVR and Personality
A personalized IVR system can also help businesses increase efficiency and reduce costs by automating routine interactions and directing callers to the appropriate agent or department. This can reduce frustration, save time, and improve customer satisfaction.
